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All agreements contain the following terms and conditions.

Terms & Conditions

 

These Terms & Conditions form the basis of the agreement between Hurricane Protection Solutions & Blinds, LLC (hereinafter referred to as "the Company") and the customer (hereinafter referred to as "the Customer").

 

By approving the requested quotation, for the respective products and services, via, digital or physical, written communication and making the first payment, the Customer agrees to the following Company's Terms & Conditions.​​

Project Schedule and Deadline

  1. Commencement of Installation Procedures: The project will begin within 4 to 8 weeks following the approval of the necessary permits for installation. Installation will be scheduled for the next available week of installation in the area after securing the required permits.

  2. Notifications and Installation Timing: Installations are scheduled in area groups based on proximity, to maximize efficiency and minimize delays. These installations are completed throughout the day, as each project differs in terms of product types, quantity, units’ size, installation complexity, between other comprehensible factors. Therefore, the exact duration of each installation varies. Customers will receive a notification one week in advance, as well as notified the day before the scheduled installation, to allow both parties ample time to prepare. Should any changes arise, we will promptly notify the Customer. 

  3. Site Accessibility and Owner Presence: The majority of exterior mounting installation procedures occur exclusively on the exterior of the property, and it is not necessary for the Customer to be present during the installation. To ensure a smooth process, the Customer must provide unobstructed access to the installation site only. If access is restricted or not provided due to any arisen circumstance, not excluding the owner’s necessity to be present, the installation will be rescheduled to the next available week of installation in the area, to avoid disrupting other scheduled projects. We strive to complete installations efficiently and will communicate any updates or changes promptly. 

  4. Interior Access: If interior access is required to start, finish, or continue the project installation, the Customer or an authorized individual must be present at the installation site to provide access. In the event of unavailability, the project, not necessarily the entirety of the project, will be postponed unless prior authorization is provided by the Customer through written or verbal communication to the present available personnel, or office communication, prior or during the installation. 

  5. Right to Reschedule or Pause Installations: The Company reserves the right to pause, reschedule, or delay the installation of services due to factors beyond its control. Such circumstances may include, but are not limited to, the following:

    • Uncontracted Bonds or Non-Requested Site Changes: Any site modifications, additional requirements, or changes made to the project that were not agreed upon in the contract, including omitted or unapproved changes made prior to the scheduled installation.

    • Site Inaccessibility: Physical barriers or conditions that render the installation site inaccessible, whether due to environmental factors, third-party actions, or any other issues that limit the Company's ability to access the site.

    • Weather Conditions: Severe or hazardous weather events, such as storms, extreme temperatures, or conditions that pose a risk to personnel, equipment, or the safety of the installation.

    • Harassment or Threats: Any incidents of harassment, threats, or violence towards the Company’s personnel, contractors, or representatives, whether from the customer or third parties on the site.

    • Health or Personal Emergencies: Illness, injury, or personal emergencies affecting the Company’s personnel that compromise the ability to complete the installation safely and effectively.

    • Insufficient Personnel: In the event of low personnel availability or the inability to deploy qualified staff due to unforeseen circumstances, including staffing shortages or personnel unavailability, holidays, between other reasonable factors.

    • Aggressive or Unsupervised Animals: The presence of aggressive, uncontained, or unsupervised animals at the installation site, which may pose a safety risk to the Company’s personnel.

    • Unforeseen Hazardous Conditions: Any other unforeseen conditions, such as hidden environmental hazards, structural issues, or safety concerns that arise prior to or during the installation process.

    • Safety as a Priority: The safety of both the Company’s personnel and the customer is paramount in all decisions regarding rescheduling or delaying the installation. In circumstances where safety is at risk, the Company shall have the sole discretion to determine if the installation should be paused or rescheduled.

  6. Obligations of the Customer: The Customer understands and agrees that these delays do not waive their obligation to make payments as stipulated in the contracted services. Specifically:

    • Final Payment: Final payment for the installation project is due on the day the installation commences, regardless of any rescheduling or delays. The payment is required to secure the continuation of the project and to cover costs incurred by the Company during the delay and the through all the installation process.

    • Interim Payments: Any interim payments due under the contracted services shall remain applicable and must be made according to the agreed-upon schedule. Delays caused by the Customer’s failure to meet these payment obligations may result in further rescheduling, delay fees, and/or suspension of the project.

    • Notification and Communication: The Company will make reasonable efforts to inform the Customer of any rescheduling or delays as soon as possible, and the Customer agrees to cooperate in the identification of alternative installation dates. The Company is not responsible for any costs, inconvenience, or loss incurred by the Customer due to such delays.

    • Force Majeure: Notwithstanding the above, the Company shall not be held liable for any schedule and installation delays caused by circumstances beyond its reasonable control, including but not limited to acts of God, government actions, strikes, or other events of force majeure that impact the ability to proceed with the installation as planned.

  7. National Weather Alerts: In the event of national weather alerts, installations will be postponed to the next available week of installation in the area or rescheduled accordingly once the threat has ceased. For Weather-related updates, through the Company’s website, hpssouthfl.com, the Company facilitates a link directed to The Weather Channel at “weather.com.”

Labor and Manufacturing

  1. Scope of Services: The Company provides materials procurement, manufacturing, delivery, installation, in site unit adaptations, and site cleanup. Additional services, such as permitting, will be provided as necessary, requested, or as indicated in the quotation, including additional site adaptations for installation.

  2. Permitting: The responsibility for clearing all permitting fees rests with the property owner. The Customer has the option to handle the permitting process independently, either as homeowners or through another certified entity. Alternatively, the Customer may choose to have the permitting process managed by a certified contractor of the Company’s confidence for a separate fee of $500.00 to $600.00, free of charge for projects over $7,000.00, or as specified in the quote, and alternatively apply as homeowners for a free of charge service. The owner may decide to proceed without permitting, as indicated. 

    • City Permitting Submission Via General Contractor ($500.00 to $600.00 Fee): Paid in advance, the service fee includes the General Contractor's commission and application processing and handling by the general contractor (Residential, $300.00 or Commercial $400.00), notary sessions, seals, and verified signatures of the required documents within the Company’s scope ($75.00), and submission and handling of all related transactions ($125.00), not including all associated permitting fees.

    • Proceeding as Homeowner ($0.00): If the Customer elects to handle permitting as a homeowner, the Company will provide and submit the necessary application at no cost. This includes any required notary sessions and related document transactions, not including building permitting fees.

    • Proceeding Informally:
      Homeowners have the legal right to install hurricane protection systems to safeguard their property and lives, within their financial means, against weather-related threats. However, this right does not exempt them from complying with private regulations, such as those enforced by a Homeowners Association (HOA). It is unlawful for anyone, including an HOA, to obstruct the installation of products approved by the Florida Department of Business and Professional Regulations. Such installations must comply with any color-matching or specific installation methods as required by the association, but refusal to allow the installation of compliant hurricane protection measures—such as those listed under Florida Statutes 720.304(4)—would violate both Florida Statutes 720.304(4) and 553.73(1)(a), as well as the provisions supported by HB 293 and Senate Bill 4-D. While no permits are required for installing storm panels or corrugated shutters, notifying the HOA may be necessary to prevent potential violations for not notifying the amount of time they will be in place. For structural installations like accordion or roller shutters, the customer must apply for the respective HOA’s structure addition formal approval if the property is under HOA regulations. Similarly, for impact windows, which involve structural changes, the customer must additionally obtain permits through a licensed general contractor, due to structural changes (Impact Windows and Doors), different from structure additions (Sutter Types).

    • Permitting fees:
      Permitting fees are not included in the quoted price and must be paid by the property owners. The corresponding entitled entities from the city can bring an estimation of the cost for the fees of the project before applying. All cities estimate and charge this amount differently, and may vary on the type of product. 

    • Permit timeline:
      The timeline for processing building permits varies by jurisdiction, and each entity handles submissions differently. While the Company will make every effort to expedite the process, it cannot be held responsible for delays in permit processing timelines and delays on all related permitting fees.

    • Included Document Transactions: If permitting is submitted using the Company's aid, the Company will cover at no cost all notary sessions and related permitting documentation costs for the required permitting, which does not include the permitting fees.

  3. Manufacturing: Manufacturing will commence after permits are issued, and may include a final site checkup to confirm the necessary product dimensions and locations. No full or partial refunds are granted once manufacturing begins.

  4. Site Modifications: The Customer must inform the Company of any planned site modifications prior to installation to avoid delays and additional fees related to planning, manufacturing, and/or installation changes. The Company will not be responsible for any changes made after the project has begun unless agreed upon in writing. 

  5. Final Quotation: The prices quoted for each listed unit, including discounts, fees, and taxes, are final and binding. Additional units added after the initial quote will be charged at revised rates. Please review that all desired units for your project are listed as expected and ask for any questions or changes before proceeding.

  6. Unforeseen Unit Changes: In the event that unforeseen changes are required to the unit product during installation, such as discrepancies in dimensions resulting from the site’s structure or material limitations intended for preservation, which are necessary for the proper installation and operation of the unit, any additional costs incurred will be added to the final payment. If such changes require the Company to manufacture a new unit for replacement, the Customer acknowledges that only the cost difference between the original unit and the new unit will be charged. The Company shall ensure that any necessary adjustments related to unforeseen site dependencies are properly addressed and completed prior to the manufacturing of any replacement unit. All costs related to these changes will be appropriately reflected in the final payment.

  7. Unforeseen Site Changes: In the event that unforeseen changes are required to the installation site to ensure proper installation and functioning of the product, any additional costs incurred due to such changes will be charged to the final payment. This includes, but is not limited to, modifications to the site’s structure, electrical systems, or other elements that may be required to accommodate the installation. If the changes result in the need to manufacture a new unit for replacement, the Customer agrees to cover only the manufacturing unit cost. The Company will ensure that any necessary site modifications are appropriately addressed and performed before proceeding with manufacturing any replacement unit, and that all related costs are clearly communicated and reflected in the final invoice.

Working Environment and in Site Expectations

  1. Animal Safety and Control: The Customer is responsible for controlling animals on the property during installation. The Company is not liable for damages or injuries caused by animals. Any damages to the Company equipment, personnel equipment, or injuries sustained by personnel as a result of animal behavior will be the Customer's responsibility and charged added to the final payment. 

  2. Child Safety and Supervision: The Customer is responsible for ensuring that children are properly supervised and kept at a safe distance from the installation area during the installation process. The Company is not liable for any damages, injuries, or accidents involving children on the property. Any damage to the Company’s equipment, personnel, or property caused by the actions of children, as well as any injuries sustained by children during the installation, will be the sole responsibility of the Customer and any associated costs will be added to the final payment.

  3. Safety and Responsibility: The Company shall not be held responsible for any damages, injuries, or losses resulting from unauthorized changes or instructions provided by the Customer or any third party. Any additional services requested by the Customer beyond the scope of the original agreement must be contracted separately with the Company's personnel, and such services will not be covered under this contracted services. Furthermore, the Company will not assume responsibility for any damages or injuries caused by third parties, including but not limited to, individuals other than the installation personnel engaged by the Company. The Customer acknowledges that any such third-party actions are outside the Company’s control and responsibility.

  4. Installation Span and Prolongation: The duration of the installation may vary based on product type, quantity, location, and other factors. The Company will not be held liable for delays caused by circumstances beyond its control. 

  5. Cleanup: Our team will clean up the work area upon completion. However, the disposal of bulky objects is the owner's responsibility, the owner has the right to let the personnel know where to dispose the leftover units and debris. Please, bring advice to the personnel before the installation starts to avoid delays. Relocation of these materials will not be the responsibility of the company or personnel once they finish installing or leave the place of work.

  6. Restroom Access: Our personnel will arrive fully prepared for the project; however, depending on the nature and complexity of the installation, some tasks may take several hours or even days to complete efficiently. To ensure a smooth process and avoid delays, we kindly request that the Customer or a designated representative, who is authorized to approve access to restroom facilities, if present during the installation. Access to both restroom facilities and drinking water will only be provided upon request by our personnel. In the absence of an authorized individual, delays may occur, as personnel may need to seek external alternatives for these amenities, which could impact the project timeline.

  7. Anti-Discrimination Policy:

    • The Company upholds a zero-tolerance anti-discrimination policy to ensure a safe, respectful, and inclusive work environment for all personnel and the customers. Any form of discrimination, harassment, or inappropriate behavior directed toward the Company's staff—whether based on race, gender, religion, nationality, disability, or any other protected characteristic—will result in immediate action.

    • In such cases, the Company reserves the right to delay or terminate the project at its sole discretion. Furthermore, a penalty fee will be imposed, the warranty may be voided, and any claims for refunds will be forfeited. The Company also retains the right to pursue legal action if deemed necessary to address and resolve such violations.

    • If the Customer, or any other individual, is subjected to discriminatory behavior by any member of the Company's personnel, the responsible individual(s) will face penalties in accordance with the Company's internal rules and disciplinary procedures. This may include legal action and termination of employment with the Company. 

Warranty of Labor and Manufacturing

  1. Warranty of Labor and Manufacture Period: A 10-year warranty applies to all Hurricane Protection Products upon final payment, permitting and inspection approval. The warranty may be voided if the Customer fails to perform required maintenance, alters the product functionality without authorization, or defaults on payments. This warranty is not transferable.

  2. Payment Contingency: The warranty is contingent upon full payment of all project-related fees, including all related permitting costs.

Documentation and Permits

  1. Permitting Options and Responsibilities:

    • Customer-Managed Permitting:

      If the Customer opts to handle permitting independently, the Company is not liable for any delays or issues arising from the permitting process, including errors in submitted paperwork.

    • Company-Supported Permitting:
      If the Customer chooses the Company to assist with permitting, the Company will supply all required documentation for submission to local authorities and will facilitate the submission process when necessary.

    • Permitting Through a General Contractor:
      Should the Customer elect for the Company to manage permitting via a general contractor, an associated fee will be included in the initial payment. Please note that building permit fees are not covered by this fee and remain the Customer's responsibility.

  2. Installation Authorization: The Company’s personnel will commence installation only upon receiving either valid authorization from the homeowner association or relevant governing entity, or a signed letter or form from the property owner granting permission to proceed without such authorization. In cases where installation is expedited at the Customer's request, the Customer is responsible for any additional external fees and violations.

  3. Work Site Photographs: The Company reserves the right to photograph the project installation site only limited to the installed product units reference for documentation and marketing purposes, ensuring, by available image software tools, that no identifying details such as full property address number or the property’s residents’ information are exposed, and only limited to the installation area.

 

Payment Terms

The following payment terms are bonded to the proposed payment schedule. 

  1. Initial Payment: A down payment is required upon the Customer's approval of the quote agreement for it to be considered valid. The remaining project balance must be paid within 15 days from the start date of the installation, unless otherwise specified in an agreed-upon payment plan. A late payment fee of 3% will be applied to any outstanding balance that is not cleared by the specified deadline. Additional fees may apply, including, but not limited to, costs related to setting adaptations, permit processing, and associated fees.

  2. Payment Plans: If applicable, payment plans will be outlined and scheduled separately. Any installment payments must be made according to the agreed-upon schedule to avoid penalties or delays.

  3. Additional Fees: The Customer is responsible for any homeowner association (HOA) fees or building permit costs related to the project. Non-payment of such fees will result in a 5% late fee and could lead to suspension of services, as well as potential additional penalties from the relevant permitting authorities. All other disclosed additional fees will also apply as specified.

  4. Service Fees: A 3% service fee will be applied to all transactions made via credit or debit cards through the invoice platform, this service fee may be charged apart. This fee helps cover the processing costs associated with secure, efficient card payments for services rendered. If payment is made via a method other than credit or debit cards, this 3% service fee will be waived. Please note that ACH (Automated Clearing House) processing fees may vary based on the payment method used through the active invoice platform, and bank fees may apply depending on the current transaction rates.

Non-Payment Terms

  1. Late Payments: Failure to remit payment within 15 days from the installation start date or payment due upon payment plan will result in a 3% late fee on the outstanding balance. Persistent non-payment may lead to further action, including legal proceedings, termination of the project, and forfeiture of any deposits or payments already made.

  2. Termination: Continued non-payment may also result in the termination of permitting processes, along with any associated penalties or fees imposed by the relevant entities. Additionally, non-payment may lead to the cancellation of the installation without any refund for prior payments or deposits. Actions taken will include a lien on the property until the balance stated has been cleared on its totality.

Clarifications

  1. Product Purpose and Compliance: Hurricane protection products are essential for ensuring resident safety and should be regarded as necessities rather than luxury items. All installation documentation for product units is clear, comprehensive, and meets the standards approved by the Florida Department of Business and Professional Regulation. Each product complies with the state’s Notice of Acceptance and is engineered and certified to provide effective, reliable protection. All products listed for the proposed project comply with Florida Statutes 720.304 and 553.73, as well as the provisions supported by HB 293 and Senate Bill 4-D.

  2. Permit Documentation: The Customer may choose to handle permitting or may opt for the Company’s assistance at an additional cost. 

  3. Project Timeline: The contract for the services concludes upon the first day of installation. Past due payments will result in additional fees. Continue to fail upon installation will result in legal action.

Institutional Independence

 

  • Homeowner associations and city offices operate independently. We strive to expedite approvals but cannot control their timelines. Most agencies do not process documents during holidays and weekends, dealing to these processes as homeowners, may expedite the verification and approval process. 

  • The Company will provide documentation to expedite the process and help to fill forms if necessary or if assistance for submission is requested at no additional cost. 

Contractor Engagement and Compliance Policies

 

  1. Independent Personnel: The Company functions as a dealer and logistics provider, engaging certified independent contractors and verified personnel for installations.

  2. Professionalism and Installer Qualifications: To uphold the highest standards of quality and professionalism, all installers working under the Company’s name must have a minimum of five years of experience in their trade. Installers are required to provide verifiable documentation of their qualifications and expertise prior to being authorized to perform any Company-related work. This stringent vetting process ensures that all personnel involved in the project execution are both highly skilled and reliable.

  3. Safety Responsibility: The Company is committed to maintaining a safe working environment and assumes full responsibility for the safety of all authorized installers throughout the installation process. In the event of any incident or injury directly related to the installation work, the Company shall be solely accountable, provided the incident arises solely from the installation itself and not from external factors, including interference or actions by the property owner or others that fall outside the scope of the authorized work. Should the property owner or any third party interfere with or alter the installation process, the Company’s responsibility may be limited to the extent such actions contribute to the incident.

  4. Contractor Status and Information Sharing: The Company’s contractors are independent professionals who operate separately from the Company. Each contractor maintains their own insurance and complies with all applicable legal and professional standards. Every contractor has undergone a verification process, demonstrating their expertise and fostering a trusted partnership with the Company.

  5. Sensitive Information Protection: To safeguard our contractors' sensitive information—including, but not limited to, insurance details and licensing information—the release of such data will be limited. Sensitive information will only be shared following contract execution and receipt of necessary payments. This measure is intended to prevent any unauthorized or illegal use of this data.

  6. Customer’s Responsibilities:
    By agreeing to the present terms and conditions, the Customer commits to:

    1. Ensuring that only certified entities, legally permitted to process this type of information, receive access to it.

    2. Refraining from sharing, altering, or disseminating any sensitive contractor information with unauthorized parties.

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The Customer acknowledges and agrees that they will be held liable for any data leaks, information diffusion, or misuse of sensitive information that occurs through the Customer's actions or inaction.​​

Confidentiality

The Company agrees to protect the confidentiality of all information provided by the Customer, disclosing it only when necessary for the fulfillment of the contracted services under this terms and conditions as required by law.

Miscellaneous

  • Authority: Each party has the right to enter into this agreement and perform its obligations. 

  • Assignment: Neither party may assign this agreement without the express written consent of the other party. 

  • Notices: All formal notices related to this agreement will be delivered via email to the as specified in the corresponding quotation. If an alternative method of communication is requested or recorded, notices will be sent accordingly. Both parties are responsible for ensuring that their contact information remains up-to-date to facilitate timely and effective communication throughout the duration of the project. 

  • Acknowledgment and Review: By approving the associated quotation, signing the agreement, and making the initial payment, the Customer acknowledges and accepts the terms and policies of the Company. The Customer confirms that all terms have been thoroughly reviewed and understood, and agrees to raise any questions or concerns before signing the agreement.

  • Counterparts: This agreement may be executed electronically and will be binding on both parties. 

  • Attachments: Any photos or images referenced in the agreement may be attached to the agreement.

By making the initial payment and approving the respective quotation, the Customer affirms acceptance of these policies and confirms that all terms are understood.

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To maintain an efficient submission and completion, all Formal Agreements Under Hurricane Protection Solutions & Blinds LLC are Signed and Filled Electronically.

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For each agreed quotation, a formal agreement will be made enclosing the previous terms and conditions.

Previous Agreement Versions:

 

  • Most Agreements Previous to the date of 06/01/2023 were signed traditionally, under a non-digital format.

  • All quotations passed 07/06/2024 were sent electronically via text and email.

  • Agreements Previous to the date of 08/16/2024 and after 06/01/2023 were made under an electronic format agreement via App.GetHearth.com platform, and shared by text message and email.

  • By 2025, House Call Pro is the app used to send quotations, job tracking, and sharing the current terms and conditions for all projects.

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